RETURN AND REFUND
Our refund policy allows you to exchange or refund a product in two cases
The customer received a wrong product
- if a wrong product is delivered to the customer, we will get it picked up for free.
- Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.
- The product should be unused and the packaging should not be damaged.
- The product should be sealed in its original product packaging.
- All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
2. The Customer receives damaged goods
- Customers may claim refund if they receive damaged goods however they must provide video proof of this.
- Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
- In case of decorative and solar lights: Product performance issues, refund, replacement, and repair services will be decided and given by the Aftersales department; after receiving the damaged product.
- If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
- Refund / Return / Change of product purchased from coartslighting.com will only be done through the complaint form shared on the website. Our representative will contact your after receiving you complaint form and guide you further about your case
- You must fill the complaint form mentioned on website to proceed your complaint request
- If you do not have any video proof so you will not be refunded for damaged and lost products.